Industry pathway
Information Technology
Troubleshoot, support and secure the tech people rely on every day.
6 programs
Help Desk Technician
Provides first-line technical support for computers, accounts, software, peripherals, and common connectivity issues; documents tickets and escalates issues that require higher-level support.
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Desktop Support Technician
Installs, configures, maintains, and troubleshoots desktops, laptops, peripherals, operating systems, and standard business applications while following IT support procedures.
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IT Support Specialist
Supports end users with hardware, software, account access, connectivity, and routine system issues; records solutions and escalates unresolved incidents.
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Network Support Technician
Assists with network installation, device configuration, connectivity troubleshooting, cabling, IP addressing, and documentation under the direction of network administrators.
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IT Service Desk Analyst
Receives and triages user incidents and service requests, performs basic troubleshooting, documents ticket activity, and escalates incidents according to service-management procedures.
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Junior Network / Systems Support Technician
Provides supervised support for network and system infrastructure, including device setup, user access, monitoring, routine maintenance, and troubleshooting.
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