Urban Alliance

Library

Find your program

79 programs

Business & Operation

Operations Coordinator

Supports day-to-day business operations by tracking tasks, coordinating schedules, maintaining records, monitoring workflow, and communicating status updates.

14 lessonsMicrosoft Office Specialist: Excel Associate

Not started

Business & Operation

Project Coordinator

Supports project teams by maintaining schedules, action-item logs, meeting documentation, status reports, and project files.

14 lessonsMicrosoft Office Specialist: Excel Associate

Not started

Business & Operation

Administrative Assistant

Provides administrative support by organizing information, scheduling, preparing documents, maintaining records, and communicating with internal and external stakeholders.

14 lessonsMicrosoft Office Specialist: Excel Associate

Not started

Business & Operation

Data / Reporting Assistant

Collects, cleans, organizes, and summarizes routine business data and prepares spreadsheets, charts, and recurring reports for decision-making.

14 lessonsMicrosoft Office Specialist: Excel Associate

Not started

Business & Operation

Purchasing / Procurement Assistant

Supports purchasing processes by maintaining vendor records, preparing purchase documentation, tracking orders, and organizing procurement information.

14 lessonsMicrosoft Office Specialist: Excel Associate

Not started

Business & Operation

Bookkeeping / Accounting Assistant

Performs routine financial-record support such as entering transactions, organizing invoices and receipts, reconciling records, and preparing basic reports under supervision.

14 lessonsMicrosoft Office Specialist: Excel Associate

Not started

Business & Operation

Sales Operations Assistant

Supports sales teams by maintaining customer and sales records, preparing reports, coordinating meetings, updating CRM information, and tracking follow-up tasks.

14 lessonsMicrosoft Office Specialist: Excel Associate

Not started

Business & Operation

Human Resources Assistant

Supports HR operations by organizing personnel records, scheduling, preparing routine communications, and assisting with onboarding and administrative processes.

14 lessonsMicrosoft Office Specialist: Word Associate

Not started

Customer Experience

Customer Service Representative

Provides front-line assistance through phone, email, chat, or in-person interactions; answers questions, resolves routine issues, documents interactions, and escalates complex concerns.

14 lessonsRISE Up Customer Service and Sales

Not started

Customer Experience

Retail Sales Associate

Assists customers with product selection, transactions, merchandising, inventory support, and routine service questions while maintaining store standards.

14 lessonsRISE Up Retail Industry Fundamentals

Not started

Customer Experience

Contact Center Representative

Handles inbound customer contacts, verifies information, uses scripts/knowledge bases, documents cases, and routes or escalates issues through appropriate channels.

14 lessonsCertiport Communication Skills for Business

Not started

Customer Experience

Guest Services / Front Desk Agent

Welcomes visitors or guests, answers questions, manages reservations or check-in tasks, communicates policies, and resolves routine service issues.

14 lessonsRISE Up Customer Service and Sales

Not started

Customer Experience

Sales Support / Inside Sales Representative

Supports sales teams by responding to customer inquiries, entering orders, preparing quotes or product information, maintaining CRM records, and coordinating follow-up.

14 lessonsRISE Up Customer Service and Sales

Not started

Customer Experience

Customer Support Specialist

Provides product or service support, tracks customer requests, follows troubleshooting or knowledge-base procedures, documents cases, and escalates issues to specialized teams.

14 lessonsCertiport Communication Skills for Business

Not started

Information Technology

Help Desk Technician

Provides first-line technical support for computers, accounts, software, peripherals, and common connectivity issues; documents tickets and escalates issues that require higher-level support.

14 lessonsCompTIA A+

Not started

Information Technology

Desktop Support Technician

Installs, configures, maintains, and troubleshoots desktops, laptops, peripherals, operating systems, and standard business applications while following IT support procedures.

14 lessonsCompTIA A+

Not started

Information Technology

IT Support Specialist

Supports end users with hardware, software, account access, connectivity, and routine system issues; records solutions and escalates unresolved incidents.

14 lessonsGoogle IT Support Professional Certificate

Not started

Information Technology

Network Support Technician

Assists with network installation, device configuration, connectivity troubleshooting, cabling, IP addressing, and documentation under the direction of network administrators.

14 lessonsCisco Certified Support Technician (CCST) Networking

Not started

Information Technology

IT Service Desk Analyst

Receives and triages user incidents and service requests, performs basic troubleshooting, documents ticket activity, and escalates incidents according to service-management procedures.

14 lessonsGoogle IT Support Professional Certificate

Not started

Information Technology

Junior Network / Systems Support Technician

Provides supervised support for network and system infrastructure, including device setup, user access, monitoring, routine maintenance, and troubleshooting.

14 lessonsCisco Certified Support Technician (CCST) Networking

Not started

Software & Application Development

Junior Software Developer

Builds and tests small software features under supervision, writes readable code, fixes defined bugs, and documents changes.

14 lessonsIT Specialist: Software Development

Not started

Software & Application Development

Web Developer / Front-End Developer

Creates and maintains accessible websites and front-end interfaces using HTML, CSS, JavaScript, responsive design, and version control.

14 lessonsCIW Web & Design Certifications

Not started

Software & Application Development

Software QA / Test Technician

Tests software features, records defects, reproduces problems, and verifies fixes using structured test cases and documentation.

14 lessonsIT Specialist: Software Development

Not started

Software & Application Development

Application Support / Junior Application Analyst

Supports business applications by reproducing issues, documenting user problems, testing updates, and escalating defects to developers or administrators.

14 lessonsIT Specialist: Databases

Not started

Software & Application Development

Junior Python Developer

Writes small Python programs, scripts, data-processing tasks, and automated utilities under supervision and follows coding standards.

14 lessonsIT Specialist: Python

Not started

Software & Application Development

Junior UX / Product Design Assistant

Supports software teams by researching user needs, creating wireframes and prototypes, testing designs, and documenting usability findings.

14 lessonsGoogle UX Design Certificate

Not started

Advanced Mobility

Automotive Service Technician

Supports automotive service teams with inspections, routine maintenance, diagnostic preparation, documentation, tool care, and safe work practices under appropriate supervision.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

EV Hybrid Technician

Supports EV and hybrid vehicle teams with high-voltage safety preparation, battery and electrical diagnostics, routine service, documentation, and safe escalation under qualified supervision.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

EV Charging Station Technician

Supports EV charging infrastructure teams with site preparation, equipment inspection, basic electrical measurements, troubleshooting support, documentation, and safe work practices under qualified supervision.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

Battery & Electrical Systems Technician

Supports battery and electrical manufacturing teams with component preparation, electrical measurements, inspection, documentation, and safe production practices in EV and advanced mobility environments.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

Advanced Manufacturing Technician

Supports advanced manufacturing operations with machine setup assistance, measurement, quality checks, material handling, documentation, and continuous-improvement activities under supervision.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

Robotics & Automation Technician

Supports robotics and automated manufacturing teams with equipment checks, sensors, basic controls, troubleshooting support, documentation, and safe work practices under qualified supervision.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

CNC Machining Technician

Supports CNC machining operations with material preparation, machine setup assistance, measurement, tool management, inspection, and production documentation under supervision.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

Logistics & Supply Chain Technician

Supports mobility and manufacturing supply chains through material movement, inventory control, shipping/receiving documentation, scheduling support, and safe warehouse practices.

14 lessonsOSHA 10-Hour General Industry

Not started

Advanced Mobility

Mobility Data & Operations Technician

Supports connected mobility and transportation operations with data collection, quality checks, dashboard updates, incident documentation, and operational coordination under supervision.

14 lessonsOSHA 10-Hour General Industry

Not started

Law & Criminal Justice

Court Clerk / Court Services Assistant

Supports court operations with filing, scheduling, case-record preparation, public-facing service, and administrative documentation under supervision.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

Legal Office Assistant / Legal Support Trainee

Supports attorneys and legal teams with document preparation, filing, scheduling, client intake support, records organization, and professional communication.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

Victim Services / Court Advocate Assistant

Provides supervised administrative and resource-navigation support to victim-service teams, including referrals, documentation, scheduling, and communication.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

Community Corrections / Reentry Program Assistant

Supports reentry and community-supervision programs with appointment coordination, documentation, resource referrals, and participant communication under supervision.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

Public Safety Cadet / Law Enforcement Support Trainee

Provides supervised administrative and community-support assistance while exploring law-enforcement careers; duties vary by agency and youth program.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

Corrections Program Support Assistant

Supports education, recreation, records, program, or administrative functions within correctional settings; not a corrections officer role.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

Security / Public Safety Support Trainee

Supports non-sworn security or public-safety operations through access-control assistance, observation, incident documentation, and customer service under supervision.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

911 / Emergency Communications Trainee

Builds foundational emergency-communications skills through supervised training in call-taking concepts, documentation, geography, communication, and professionalism.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Law & Criminal Justice

Crime Analysis / Public Safety Data Assistant

Supports public-safety teams with data entry, records quality checks, basic mapping, trend summaries, and administrative research under supervision.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Property Management, Real Estate & Facilities

Leasing Assistant / Leasing Consultant

Supports residential leasing teams with prospect communication, property tours, application follow-up, resident-facing service, documentation, and basic leasing administration under supervision.

14 lessonsNAA Certified Apartment Leasing Professional (CALP)

Not started

Property Management, Real Estate & Facilities

Property Management Assistant

Supports property managers with resident records, work orders, vendor coordination, scheduling, communications, reporting, and day-to-day administrative operations.

14 lessonsOSHA 10-Hour General Industry

Not started

Property Management, Real Estate & Facilities

Resident Services Coordinator / Resident Services Assistant

Supports resident engagement, service coordination, community communications, referrals, events, documentation, and issue follow-up within a property or housing organization.

14 lessonsFair Housing Training

Not started

Property Management, Real Estate & Facilities

Real Estate Administrative Assistant

Supports real-estate teams with scheduling, document preparation, listing information, client communications, transaction coordination, data entry, and office administration.

14 lessonsMichigan Real Estate Salesperson License (18+)

Not started

Property Management, Real Estate & Facilities

Facilities Coordinator / Facilities Administrative Assistant

Supports facilities teams with work-order intake, scheduling, vendor coordination, preventive-maintenance tracking, inventory, inspections, and building-service documentation.

14 lessonsOSHA 10-Hour General Industry

Not started

Property Management, Real Estate & Facilities

Building Maintenance Technician / Maintenance Assistant

Supports building operations with preventive-maintenance checks, basic carpentry/plumbing/electrical tasks, work-order response, painting, equipment care, and safe escalation of specialized repairs.

14 lessonsOSHA 10-Hour General Industry

Not started

Property Management, Real Estate & Facilities

Property Operations Technician / Building Operations Assistant

Supports day-to-day property operations through inspections, common-area upkeep, preventive-maintenance tracking, access and inventory support, service requests, and coordination with skilled vendors.

14 lessonsOSHA 10-Hour General Industry

Not started

Property Management, Real Estate & Facilities

Real Estate Salesperson Trainee / Licensed Salesperson

Supports clients with property information, showings, market research, transaction coordination, and other activities permitted under Michigan real-estate licensure and broker supervision.

14 lessonsMichigan Real Estate Salesperson License (18+)

Not started

Property Management, Real Estate & Facilities

Grounds & Property Operations Assistant

Supports property appearance, common-area upkeep, grounds tasks, supply handling, inspections, service requests, and safe escalation of maintenance issues.

14 lessonsOSHA 10-Hour General Industry

Not started

Skilled Trades & Essential Services

Construction Craft Laborer / Pre-Apprentice

Supports construction crews with site preparation, material handling, basic layout, tool use, housekeeping, and other supervised tasks while building the foundation needed for a registered apprenticeship.

14 lessonsNCCER Craft Credentials

Not started

Skilled Trades & Essential Services

Carpenter Apprentice / Carpentry Helper

Performs supervised carpentry support such as measuring, material preparation, framing assistance, use of hand and power tools, and installation tasks while progressing toward a carpentry apprenticeship.

14 lessonsNCCER Craft Credentials

Not started

Skilled Trades & Essential Services

Electrical Apprentice / Electrical Helper

Assists with supervised electrical installation and maintenance tasks such as material preparation, conduit support, wire identification, basic measurements, documentation, and safe tool use.

14 lessonsNCCER Craft Credentials

Not started

Skilled Trades & Essential Services

HVAC Technician Helper / Apprentice

Assists HVAC technicians with equipment preparation, basic diagnostics, filter/service tasks, measurements, documentation, and safe tool use under appropriate supervision.

14 lessonsNCCER Craft Credentials

Not started

Skilled Trades & Essential Services

Plumbing Apprentice / Plumbing Helper

Assists plumbing tradespeople with supervised material preparation, measurement, piping and fixture installation, tool use, documentation, and safe jobsite practices.

14 lessonsNCCER Craft Credentials

Not started

Skilled Trades & Essential Services

Welder / Fabricator Trainee

Performs supervised welding and fabrication practice including material preparation, fit-up, blueprint reading, equipment setup, weld inspection, and shop documentation.

14 lessonsNCCER Craft Credentials

Not started

Skilled Trades & Essential Services

Facilities Maintenance Technician Trainee

Supports building operations teams with preventive-maintenance checks, work-order documentation, basic carpentry/plumbing/electrical tasks, painting, tool care, and safe response to routine facility issues.

14 lessonsNCCER Craft Credentials

Not started

Youth Development & Education

Youth Program Assistant

Supports youth programs with attendance, activity setup, participant engagement, documentation, and supervised group activities.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

After-School Program Assistant

Assists with after-school enrichment, homework support, recreation, attendance, transitions, and family communication under program supervision.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

Youth Development Associate Trainee

Builds supervised experience delivering out-of-school-time youth development, recreation, mentoring, and enrichment activities while completing MI-YDA preparation.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

Teacher Aide Assistant

Supports teachers with classroom materials, student routines, learning activities, records, and supervised individual or small-group assistance.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

Paraprofessional Support

Provides supervised instructional and classroom-management support, including organization, tutoring assistance, technology/library support, and documentation.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

Early Childhood Assistant

Assists early-childhood staff with routines, learning activities, classroom setup, observation, family communication, and child safety under required supervision.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

Youth Mentor Coach

Builds supportive relationships with youth, reinforces goals, assists with school/career navigation, documents interactions, and escalates concerns to qualified staff.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

Tutor Academic Support

Provides structured homework and academic support in assigned subjects, tracks participation, communicates progress, and works within teacher/program guidance.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Youth Development & Education

Recreation Camp Assistant

Supports recreation, sports, camp, and enrichment activities through setup, participant supervision, activity facilitation, attendance, and safety procedures.

14 lessonsCPR & First Aid (American Red Cross)

Not started

Healthcare

Patient Care Tech

Provides direct patient care under nursing supervision: vital signs, hygiene, mobility and comfort, while documenting and reporting changes.

15 lessonsCertified Nursing Assistant (CNA) — Michigan

Not started

Healthcare

Pharmacy Tech

Prepares and labels medications, processes prescriptions and manages inventory under pharmacist supervision.

14 lessonsCertified Pharmacy Technician (CPhT)

Not started

Healthcare

Community Health Worker

Connects community members to care, health education and resources through outreach and follow-up.

14 lessonsMichigan Community Health Worker Certificate

Not started

Healthcare

Surgical Tech

Prepares operating rooms, sterile instruments and supplies, and supports surgical teams during procedures.

14 lessonsCertified Surgical Technologist (CST)

Not started

Healthcare

Central Sterile Processing Tech

Cleans, inspects, sterilizes and tracks surgical instruments and equipment to prevent infection.

15 lessonsCertified Registered Central Service Technician (CRCST)

Not started

Healthcare

Phlebotomist

Collects blood specimens safely, labels and transports samples, and supports positive patient experiences.

14 lessonsCertified Phlebotomy Technician (CPT)

Not started

Healthcare

Clinical Lab Assistant

Supports the clinical lab by processing specimens, maintaining equipment and following lab safety rules.

14 lessonsCertified Phlebotomy Technician (CPT)

Not started

Healthcare

Facility Admissions Coordinator

Registers patients, verifies insurance, schedules admissions and keeps accurate records at the front desk.

14 lessonsMicrosoft Office Specialist (MOS)

Not started

Healthcare

Surgical Support Tech

Supports perioperative teams with patient transport, room turnover, supplies and equipment readiness.

14 lessonsCertified Surgical Technologist (CST)

Not started

Healthcare

Anesthesia Tech

Prepares, cleans and maintains anesthesia equipment and supplies and assists anesthesia providers.

14 lessonsCertified Anesthesia Technician (Cer.A.T.T.)

Not started