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Workplace foundations · Lesson 1
← Business & Operation
Sales Operations Assistant
Supports sales teams by maintaining customer and sales records, preparing reports, coordinating meetings, updating CRM information, and tracking follow-up tasks.
Your progress0/14 lessons
Industry-recognized credentials
Training sites · Detroit
Local employers · Detroit & Southeast Michigan
- Rocket Companies
- General Motors
- Ford Motor Company
- Stellantis
- Blue Cross Blue Shield of Michigan
- DTE Energy
Related classes
- Marketing
- Business Communications
- Computer Applications
How this program works: Each lesson follows a mastery-learning path: watch a short video, work through the learning module, practice every learning component as a hands-on activity, apply it in a written response (with optional AI coach feedback), then take a quiz with hints and explanations. Your quiz score earns your level — Novice (under 50%), Emerging (50–74%), Proficient (75–99%) or Advanced (100%). You need at least Emerging to move on, and module levels average your lesson levels. Lessons unlock in order — finish Module 1 to start Module 2, and all lessons to unlock the credential capstone.
Module 1 · Workplace foundations
Workplace foundations · Lesson 2
Self Management & Advocacy
Workplace foundations · Lesson 3
Reliability
Workplace foundations · Lesson 4
Communication
Workplace foundations · Lesson 5
Creativity and Adaptability
Workplace foundations · Lesson 6
Critical Thinking
Workplace foundations · Lesson 7
Organization and Planning
Workplace foundations · Lesson 8
Cultural Competence
Module 2 · Technical skills
Complete all Module 1 lessons to unlock technical training.
Technical skill · Lesson 9
CRM & Customer Data Management
Technical skill · Lesson 10
Sales Reporting
Technical skill · Lesson 11
Scheduling & Follow-Up
Technical skill · Lesson 12
Professional Client Communication
Technical skill · Lesson 13
Process Improvement
Module 3 · Credential capstone
Credential readiness plan
Complete every lesson to unlock your capstone.
Related technical instruction
| Course | Provider | What you'll learn | Hours |
|---|---|---|---|
| Business Communications | Michigan CTE / local district | Students practice professional email, workplace writing, presentations, active listening, meeting communication, and audience-appropriate messaging. | 60-120 hours |
| Computer Applications / Microsoft Office | School district / CTE / authorized training provider | Students create, format and manage professional documents and spreadsheets; use formulas, tables, charts and collaboration tools. | 60-150+ hours |