Workplace foundations · Lesson 1
Contact Center Representative
Handles inbound customer contacts, verifies information, uses scripts/knowledge bases, documents cases, and routes or escalates issues through appropriate channels.
Industry-recognized credentials
Training sites · Detroit
Local employers · Detroit & Southeast Michigan
- Rocket Mortgage
- Little Caesars
- Meijer
- Comerica Bank
- DTE Energy
- Blue Cross Blue Shield of Michigan
Related classes
- Business Communication
- Computer Applications
Module 1 · Workplace foundations
Workplace foundations · Lesson 2
Self Management & Advocacy
Workplace foundations · Lesson 3
Reliability
Workplace foundations · Lesson 4
Communication
Workplace foundations · Lesson 5
Creativity and Adaptability
Workplace foundations · Lesson 6
Critical Thinking
Workplace foundations · Lesson 7
Organization and Planning
Workplace foundations · Lesson 8
Cultural Competence
Module 2 · Technical skills
Complete all Module 1 lessons to unlock technical training.
Technical skill · Lesson 9
Multi-Channel Customer Support
Technical skill · Lesson 10
Call Handling & Active Listening
Technical skill · Lesson 11
Case Documentation
Technical skill · Lesson 12
De-escalation & Service Recovery
Technical skill · Lesson 13
Accuracy & Quality Assurance
Module 3 · Credential capstone
Credential readiness plan
Complete every lesson to unlock your capstone.

