Industry pathway
Customer Experience
Turn every interaction into trust across retail, contact centers and service desks.
6 programs
Customer Service Representative
Provides front-line assistance through phone, email, chat, or in-person interactions; answers questions, resolves routine issues, documents interactions, and escalates complex concerns.
Not started
Retail Sales Associate
Assists customers with product selection, transactions, merchandising, inventory support, and routine service questions while maintaining store standards.
Not started
Contact Center Representative
Handles inbound customer contacts, verifies information, uses scripts/knowledge bases, documents cases, and routes or escalates issues through appropriate channels.
Not started
Guest Services / Front Desk Agent
Welcomes visitors or guests, answers questions, manages reservations or check-in tasks, communicates policies, and resolves routine service issues.
Not started
Sales Support / Inside Sales Representative
Supports sales teams by responding to customer inquiries, entering orders, preparing quotes or product information, maintaining CRM records, and coordinating follow-up.
Not started
Customer Support Specialist
Provides product or service support, tracks customer requests, follows troubleshooting or knowledge-base procedures, documents cases, and escalates issues to specialized teams.
Not started